How do I return or exchange an item?
Returns and Exchanges
Although Vital Earth Products are some of the best on the market today,
we understand that they don’t always work for everyone and every
circumstance. We will gladly refund or exchange products within 45 days
Please give us a call first. We may have helpful
suggestions that could allow you to continue to take the products.
It is generally very difficult to find alternative products
in the marketplace that are of comparable quality, absorbability, and
effectiveness to the Vital Earth product line. Your
particular concern may be as easy as reducing your dosage.
To return or exchange products....
Please ship the product back to us and include a copy of your original
paperwork if possible, or you can write your name, address, and phone
on a paper and put this inside the return package. (This is to ensure
that your refund is connected to the correct order). We will refund the
cost of the product.
If you qualified for free shipping, or a shipping discount, the actual
shipping cost incurred by Vital Earth will be deducted from your refund
amount. All packages that are declared "refused" to Fed Ex or Us Mail,
and returned to us unopened, will be subject to a 20% restocking fee,
plus cost of all shipping charges; this is because we incur additional
charges and administrative fees in this circumstance. Just
let us know you intentions and we'll work with you.
When we receive your return package, you should expect to receive your
refund within 3-5 days. however, in many cases you will receive a
refund more quickly.
Return Shipping Address:
Vital Earth Minerals
560 S. Commercial Drive., Unit #4,
Grand Junction, CO 81505
Toll Free: 1-866-291-4400
Fax: (970) 241-8753