- Articles / FAQ / Info
- Our Guarantee
- Store Locator
- Welcome Wholesalers!
- Contact Us
How do I return or exchange an item?
Returns and Exchanges
Although Vital Earth Products are some of the best on the market today, we understand that they don’t always work for everyone and every circumstance. We will gladly refund or exchange products within 45 days of purchase.
Please give us a call first. We may have helpful suggestions that could allow you to continue to take the products. It is generally very difficult to find alternative products in the marketplace that are of comparable quality, absorbability, and effectiveness to the Vital Earth product line. Your particular concern may be as easy as reducing your dosage.
To return or exchange products....Please ship the product back to us and include a copy of your original paperwork if possible, or you can write your name, address, and phone on a paper and put this inside the return package. (This is to ensure that your refund is connected to the correct order). We will refund the cost of the product.
If you qualified for free shipping, or a shipping discount, the actual shipping cost incurred by Vital Earth will be deducted from your refund amount. All packages that are declared "refused" to Fed Ex or Us Mail, and returned to us unopened, will be subject to a 20% restocking fee, plus cost of all shipping charges; this is because we incur additional charges and administrative fees in this circumstance. Just let us know you intentions and we'll work with you.
When we receive your return package, you should expect to receive your refund within 3-5 days. however, in many cases you will receive a refund more quickly.
Return Shipping Address:Vital Earth Minerals
560 S. Commercial Drive., Unit #4,
Grand Junction, CO 81505
Toll Free: 1-866-291-4400
Fax: (970) 241-8753